Rogers Wireless has failed me.

I have to vent about the horrible service that Rogers has provided me!

In December I decided to switch to Fido (which Roger's owns) because they had amazing deals that Roger's couldn't ... or wouldn't... give me.

In true Rogers style, it took Fido 3 weeks to send me my phone but when I got it, we transferred by number over and off I went.
When I spoke with Rogers I asked them how much it would cost to cancel my plan- they said 200$, which is obscene but fine a contract is a contract.
When I cancelled and went to their sister company they told me that because I was staying within the Rogers umbrella, I would only have to pay 100$ to terminate. Wonderful.

I got my final bill and it was for 336$. So I called Rogers and they said sorry our bad, and I paid $110 and they promised to credit the remainder. That was in January. Every month since I have gotten calls from Roger's collections department saying I owe them 226$, then I explain to them the error and they apologise and say they will credit me and it never happens. Rogers Collections, Fido Service, Rogers Customer Service and Rogers Advice (twitter) have all 'helped me' with this situation and still  nothing has changed until now:

5 months later I just got this email:

"I tried to contact you on the given contact numbers in your account with Rogers, however I was not able to get hold of you.

In regards to the adjustment of the cancellation fees, unfortunately it cannot be adjusted as you did not meet the criteria of migration, the Credit Class you had in Rogers account is not eligible for Intra band migration fees adjustment.

The charges are all justified.

Kindly make payment.

Thanks"

I emailed them backing saying even if that is correct, you should still credit my now 5 month old account because it was your mistake!! I didn't ask for the discount, you offered it. And none of that was mentioned until now.

They replied:

Hello Bobbi,

We offer the migration however meeting the criteria is customer responsibility.

I appreciate your understanding, I offered my assistance to have it resolved, this is why it took me some time.

However as per policy, we are unable to offer adjustment.

For further concern please call our business lien at 1-866-727-2141.

Thanks

I do not understand how such a giant conglomerate can be so filled with red tape, no transparency and bullshit... isn't Roger's big thing 'service'... maybe they're just talking about the number of towers that they have. 

The battle continues.